FAQ
Having some doubts? Check out our frequently asked questions.
When will I receive my order?
Orders are packed and shipped within 2-3 business days. Once it's shipped, you'll receive a tracking number, and your order should reach you within a week or so.
What's your return policy?
You may return any unused item within 14 days of receipt. Please send us an email to info@joycesjoysoapco.com to process your refund. Unfortunately, we do not accept exchanges.
All refunds are paid upon our receipt of returned item. Items must be shipped back within 5 days of receiving return label. If the returned item has been opened or used, it will not be accepted for a return.
For returns, we will cover shipping costs. You will be provided a pre-paid shipping label when a return is processed.
Are your products vegan?
Yes! All products are vegan-friendly!
How do I place a custom soap order?
When ordering custom soap, be sure to allow ample time for design planning, finalization, soap-curing, and shipment (if applicable).
Please email us at least 7 weeks prior to the date in which the soap is needed.
Can I recycle the packaging?
Yes! We do our best to ensure a minimal impact on our environment, and are continuously working towards greener packaging. So, all of our packaging can be re-used, or recycled.